FAQ

Find the answers to our most frequently asked questions below. 

Synbiotic is a Swedish bacteria- and fibre supplement. The product contains four patented bacterial strains – L plantarum, L paracasei, Pediococcus and Mesenteroides – and four soluble plant fibres – inulin, pectin, resistant starch, and glucan from oats.

Research on the gut flora and its connection to our overall health is more popular than ever. We already know that 70% of our immune system is located in the gut. So, if you want to take care of your health, taking care of your gut should be a priority.

For a balanced gut flora, a healthy diet with lots of fruits and vegetables is usually sufficient. However, life can get busy and if you want to support your gut flora during these times, you can complement your diet with a Synbiotic supplement.

Taking Synbiotic15 will help to
restore the gut flora
maintain & strengthen your immune system in the long term
prevent inflammation & poor health in general

A daily dose of Synbiotic15 provides you with healthy bacteria and about 5 grams of dietary fibre. The fibre is food for the bacteria which helps them survive and multiply in the gut. Treat yourself to a shot a day, buy Synbiotic15 now

Start your day by mixing the powder into a glass of water or juice. Stir thoroughly and drink immediately to prevent the powder from sinking to the bottom and to avoid thickening. The drink must not be heated, as this will kill the bacteria. Opened packaging should be consumed immediately to maintain the quality of the product.

This product comes pre-measured in simple, portion-sized bags. One bag equals a daily dose. If your digestion is currently upset, it is recommended that you try two doses per day. If you’re not used to taking fibre supplements, you can spread out your intake during the course of a day; for example, take some of the dose in the morning, some at lunch and the rest in the evening. And remember to drink a lot of water.

Synbiotic is formulated to be taken daily, and its potency is not diminished by continuous use.

We use the optimal amount of fibre needed to help the bacteria establish and multiply in the intestines. The amount of fibre in Synbiotic does not fit into a tablet or capsule; for this reason we have chosen to manufacture the product in powdered form.

To prevent the powder from sinking to the bottom. Our focus has been to develop a product that is as effective as possible, and we’ve consciously chosen not to lower the quality of the product in favour of “user-friendliness”. The alternative, of course, would have been to produce a tablet, but reduce the share of fibre.

This product contains all four of our patented bacterial strains, as well as four specifically chosen fibres that assist in spreading the lactic acid bacteria all the way to the colon. In the colon, the fibre provides food for the lactic acid bacteria, and helps them flourish.

Yes, they can. For children, we recommend starting off with half a dose. Observe the results and then proceed to a full dose.

No, Synbiotic is free from gluten and milk.

If you have a severe imbalance in your intestinal flora, you may experience reactions such as gas or discomfort in your stomach. These symptoms usually subside after a short time of usage. If the discomfort is significant, try lowering the dose or spreading it out through the course of a day and remember to drink lots of water.

We recommend keeping our product in the refrigerator once you receive it.

When your order has been received and confirmed by us it will be delivered to you as soon as possible. Usually, delivery time is 2-4 days. In the case of high order load and orders outside Singapore, delivery may take longer. Please contact customer service if your order has not been delivered within 5 business days

To change your delivery address, please contact customer support right after you have placed your order.

We currently ship to Singapore only. For all Europe orders, please head over to Super Synbiotics Europe. For other countries in Asia, please contact customer support with your order and delivery details and we will get back to you.

Yes, they do. The delivery process does not affect the quality of Synbiotic. However, for long term storage we recommend refrigerating or equivalent.

We currently sell Synbiotic only here, via our website

At Super Synbiotics we offer Stripe for all our card payments. You can either pay with your Stripe account, or with your credit card. We accept American Express, Visa and Mastercard.

You can pay by Visa, Mastercard or American Express.

A refund usually takes 2-5 business days, but depending on credit card issuers, it may sometimes take up to 30 days for the refund to be reflected on your credit card. The refund is always made at the same payment method used when purchasing.

Yes. Send a message to our customer support with your order number and the discount code and we will manually register the discount.

Double-check that the discount code is correctly spelled and without any spaces. If the problem persists, contact customer support.

Please send an email to info@supersynbiotics.sg stating your order number and why you would like to return your order. We’ll help you to process your return as soon as possible.

You are responsible for shipping costs of the return. Return costs usually range from S$5-10 depending on the size of the package.

As soon as we receive your return, we will send a confirmation to you and make a refund. The money will be returned via the payment method you used when ordering.

A refund usually takes 2-5 business days, but depending on credit card issuers, it may sometimes take up to 30 days for the refund to be reflected on your credit card. The refund is always made at the same payment method used when purchasing.

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